Need support? 1-800-795-6166

Privacy Policy



Management of Road Usage Charge (RUC) accounts requires the collection, generation, use and limited disclosure of certain information concerning the RUC users for the purposes of setting up accounts, measuring road usage, invoicing, troubleshooting RUC user service issues, and investigating user complaints, among other purposes. Some of this information constitutes “Personal Information,” as defined in section B below. This Data Retention and Privacy Policy explains how emovis protects our users’ Personal Information from unauthorized use or disclosure, and how and when records containing such information are destroyed.


“Personal Information” is defined as data and information about individual users of the emovis RUC system that we collect through our operations as a RUC service provider. Except as explained in Section D.2 below, we use Personal Information only as needed for the operation of the emovis RUC system, and we will make all reasonable efforts to protect it from unauthorized use by or disclosure to third parties.
The Personal Information we collect, and the authorized purposes for which we use it, include the following:
1. Road Usage Charge (RUC) user’s name, company, residential address, mailing address, mobile telephone number and e-mail address—used for identifying and communicating with the RUC user concerning his/her account.
2. License plate number, vehicle identification number, odometer reading—used to identify the RUC user’s vehicle with his or her RUC account, and, verify his eligibility to the pilot program.
3. RUC user’s vehicle travel data—used to determine the amounts chargeable to the RUC user under the RUC Program. Emovis compiles this information into an aggregate form so that individual users’ information cannot be separately reviewed or analyzed, and then shares it with the WA RUC pilot project team for research purposes.
4. RUC user’s email messages sent to WA RUC Service Provider – used to respond to RUC user inquiries and questions.


To maintain the efficiency of our operating networks and to protect against inadvertent or unauthorized use or disclosure of protected RUC user information, it is emovis’s policy to purge from our computer systems any electronic records that are not required to be preserved for legal or commercial purposes. You are always entitled to access and review any of your personal information that we are holding at any particular time unless it has been destroyed in the ordinary course of our operations. Electronic records will not be destroyed as long as we have reason to believe that they may be relevant to a potential dispute. Unless it is relevant to such a dispute, all RUC pilot participants’ information in emovis’s possession will be destroyed within 30 days after the termination of the RUC pilot project. Note that Automatic Labs, Inc., the provider of the web application used in conjunction with a plug-in device in the emovis RUC system, is also required by applicable law to protect certain RUC user information. Automatic Labs’ privacy policy may be viewed at


Visitors to our website provide certain information that we use to improve our service and to better understand our customers’ needs and expectations. The information we collect depends upon what individuals do when visiting this site. In general, we collect two types of information: 1) Personal information individuals supply voluntarily; and 2) aggregated information about website users as a whole. All Personal Information are handled in accordance with the policies described above in this Privacy Policy.
1. Individual User Information
We may collect information when individual users submit comments to emovis or sign up for customer subscription services. This user information may include the individual’s name, email address, phone number, street address, for example, or other information provided in such comments or subscription applications.
2. Aggregated Information
We collect certain types of information about general activity at the emovis website. This does not include Personal Information, but does include how many times emovis’s website has been visited, what pages or search terms have been requested most, what domain names (i.e., visitors have arrived at our website from as well as the date and time of each visit. emovis gathers and compiles this information into an aggregate form for statistical analysis and reporting purposes. These reports track website activity overall rather than on an individual level. emovis uses third party measurement software to gather and compile aggregated information. This software does not collect, track or have any access to individual user information received at the emovis website.
3. Web Cookies
A “cookie” is a small data file that websites commonly send to browsers. A cookie file contains information that can identify individuals anonymously in order to track traffic patterns and add functionality to the website. Cookies don't identify people personally, but rather identify their computer when they visit our site. A cookie can't read data off hard disks or read cookie files created by other sites. A browser can be set to warn the computer user before accepting cookies. In this case, the computer user will receive the warning message with each cookie. The computer user may choose to refuse cookies by turning them off in their browser. One does not need to have cookies turned on to use the majority of the emovis website, however one may need to them in certain areas of the site to perform certain functions.
4. Children’s Privacy and Parental Supervision
Emovis encourages parents and guardians to be aware of how their children spend their time online and to participate with them in their online activities. Visitors to the emovis website who are under the age of majority should not submit any information, including but not limited to Personal Information, without the consent of a parent or guardian.
5. Consent
By applying to participate in the RUC pilot program using the emovis RUC system, participants consent to the collection and use of information as described above.


If we decide to update our RUC User Data Retention and Privacy Policy, we will update our web page so that visitors are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Emovis reserves the right to update this policy at any time.


If you have any questions or concerns about this User Data Retention and Privacy Policy, please contact WA RUC Service Provider’s Data Security and Privacy Coordinator by e-mail to


Bottom Gadget